Contact Us | Authentic China Travel Support
Questions about authentic experiences or need help planning? We're here to guide your journey.
Send us a Message
Get in Touch
Email Support
customerservice@haojourney.com
We typically respond within 24 hours
Response Time
24-48 hours
Monday to Friday, 9 AM - 6 PM (UTC+8)
Service Area
Worldwide
Helping travelers explore China from anywhere
Frequently Asked Questions
Do you provide visa application services?
We provide comprehensive visa guidance but don't process applications. We recommend authorized visa agencies.
Is HaoPlanner free to use?
Yes! Our AI trip planner is completely free for all travelers.
Do you offer booking services?
Currently, we provide travel information and planning. For bookings, we recommend trusted travel partners.